Our Code of Conduct
Our Technology
Responsible Innovation and Use of Technology
Why it matters
NEOM is being designed with a focus on innovation and technology. As a hub for innovation, entrepreneurs, business leaders, and companies will come to NEOM to research, incubate, and commercialize new technologies and enterprises in ground- breaking ways.
With this unprecedented technological potential comes a duty to ensure that all our innovations are not just achieved, but achieved responsibly. The commitments that follow set out what we mean by this.
As pioneers, we understand that we are operating on the frontiers of what is technologically possible. Although we are therefore often working in an unpredictable environment, our commitment to acting ethically and to responsible innovation and use of technology remains a constant.
Our expectations
As NEOM representatives, we expect you to:
- Walk the talk, by maintaining the highest standards of integrity, robustness, objectivity, and transparency in all innovations and collaborations with external partners
- Understand our commitments to responsible innovation and use of technology, and speak up if you encounter any actions or business decisions that go against them
- Ensure that accurate records of our research are maintained, showing how our research has been conducted and used to inform our decisions
- Never collaborate with third parties on new innovations or technologies without the necessary approvals
- Never speak publicly or to third parties about developing innovations or technologies that have not yet been approved for external communication
- Ensure relevant partners understand and follow our commitments on responsible innovation and use of technology, if you are working in a related role
- Ensure that any invention, composition, or other form of intellectual property you create as part of your employment at the company is registered to NEOM
Further Information
More information available in our:
You can also contact the Compliance Department with any questions regarding our approach to responsible innovation and use of technology.
Cybersecurity
Why it matters
As drivers of world-leading innovation, technology is at the heart of everything we do. Cybersecurity is how we protect our technology from unauthorized access and compromise.
Our expectations
As NEOM representatives, we expect you to:
- Beware of phishing and other kinds of ‘social engineering’ designed to trick you into making cybersecurity mistakes, for example by clicking on links or opening attachments from seemingly legitimate sources
- Use appropriate password protection for any files containing sensitive business data, ensuring passwords are secure and regularly updated in line with the guidance set out in our password policy
- Avoid sending external emails containing confidential or sensitive information, and never use cloud storage services to store, alter or exchange company information without the required permissions
- Install only approved software on NEOM devices and ensure the latest security updates are applied to any software being used on our system
- Understand that remote working brings additional cybersecurity challenges and follow all related guidance in our IT Policy when using NEOM devices off-site
- Never use personal email accounts to exchange company information with third parties or forward company related emails to a personal account
- Inform your line manager immediately if you encounter or suspect a cybersecurity breach
Question & Answer
Wrong. As part of our cybersecurity controls, we never use cloud-based data storage services to upload or share company-related information. Your manager would rather have you do the right thing – if you are struggling to send the materials through our email system due to their size, you should wait for CISO support on Sunday rather than sending the attachments out of compliance with our procedures.
Further Information
More information available in our:
However, you can also contact CISO with any concerns or queries regarding our approach to cybersecurity, or the IT Department for other IT-related concerns or queries.
Data Privacy
Why it matters
As pioneers of the world’s most advanced ‘cognitive city,’ NEOM will be entrusted with a large amount of personal data. We therefore have a duty to act as responsible stewards of this data, maintaining trust and transparency with those whose data we handle.
At NEOM, we believe in data-sharing for good and this means using data to produce outcomes that benefit humanity and make the world a better place. We also need to remember that ‘Respect’ is one of our Values, and we should ensure that this Value is upheld when we receive and process the personal data of others.
By ‘personal data,’ we mean any information that relates to a living person and that, when put together, could be used to identify them or make their identity available.
Our expectations
As NEOM representatives, we expect you to:
Understand our data privacy commitments, ensuring you handle all relevant personal data responsibly and in compliance with all applicable data privacy laws and regulations
Treat the personal data of others with the same care and privacy as if it were your own
Inform your line manager or use our Speak Up channel if you encounter or suspect a personal data breach, or any behaviors that go against our data privacy commitments
Further information
More information is available in our:
However, you can also contact the Data Privacy Office with any queries related to our data privacy commitments.